Privacy Policy

1. Introduction

Debt Aid Pte Ltd (“we”, “our”, “us”) is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. This Privacy Policy explains how we collect, use, disclose, and protect the personal data you provide when you use our website at debtaid.sg.

2. Data We Collect

When you submit the contact form on our website, we collect the following personal data:

• Your name
• Phone number
• Email address
• Debt types
• Debt amount range
• Referral source
• Any message or additional information you choose to provide

We do not collect payment card details or financial account information through this website.

3. How We Use Your Data

We use the personal data you provide solely to:

• Respond to your enquiry in a timely manner
• Schedule and conduct debt consultations
• Communicate updates or information relevant to your case

We do not sell, rent, or otherwise disclose your personal data to third parties for their own marketing purposes.

4. Data Storage and Security

Your contact submissions are stored securely in our systems. We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

5. Disclosure of Data

We do not disclose your personal data to third parties except in the following circumstances:

• Where required or permitted by law or by order of a court or regulatory authority
• With your explicit prior consent

Our team members who handle your enquiry have access to your information on a need-to-know basis only.

6. Data Retention

We retain personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law or regulation. Once your data is no longer needed, we will take reasonable steps to ensure it is deleted or anonymised. You may request deletion of your personal data at any time by contacting us.

7. Your Rights Under the PDPA

Under Singapore's Personal Data Protection Act 2012 (PDPA), you have the following rights with respect to your personal data:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right of Correction: You may request that we correct any inaccurate or incomplete personal data.
• Right to Withdraw Consent: You may withdraw your consent for us to contact you at any time.

To exercise any of these rights, please contact us at help@debtaid.sg.

8. Cookies

Our website may use cookies and similar tracking technologies for analytics and to improve website functionality. Cookies are small text files stored on your device. You can disable cookies in your browser settings; please note that some features of the website may not function correctly if cookies are disabled.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The “Last Updated” date at the top of this page reflects the most recent revision. Your continued use of this website after any changes constitutes acceptance of the revised policy. We encourage you to review this page periodically.

10. Contact Us

For any data protection queries, complaints, or requests to exercise your PDPA rights, please contact us:

• Email: help@debtaid.sg
• Address: 1 North Bridge Rd, #02-39 High Street Centre, Singapore 179094